# case_agent_in_control

**HTTP status:** 409 (Conflict)

**Title:** Agent in control

## Cause

The agent is handling this case and would answer over your message. Take control first, or close the case.

## How to fix it

Take control of the case, then send the message again.

Call the endpoint named below first, then send the request again.

Endpoint: `POST /v2/cases/{id}/take-control`

Every error carries `requestId` and the `Request-Id` header. Send it when you write to support.

[All error codes](/errors)